Cloverdale Country Store
  • How can I place an order?
    • You can place an order by shopping our online store, or by calling our toll free number, 1-800-669-9511, and speaking to a customer service representative.

      We currently have no provision for volume discounts on our website, however, if you are interested in placing a large order, please call us at 1-800-669-9511. Depending on the item and quantity, we will consider a special price for you.
  • Do I have to enter my information each time I order from the Cloverdale Country Store?
    • If you order as a visiting customer, data relating to your order (billing address, gift recipient names and addresses, etc.) will not be retained. As a result, whenever you place future orders, you will need to enter this information again.

      However, if you choose to set up a Cloverdale Online Shopping Account, that information will be retained in our secure database. This way, each time you shop the Cloverdale Country Store you save time by not having to re-enter billing and shipping data. To guarantee security of your credit card account numbers, we do not retain credit card numbers in your Cloverdale Online Shopping Account.
  • How do I place multiple orders to be sent to different recipients?
    • Our shopping cart makes placing orders for several recipients very easy. Simply designate who will receive your selected items by first and/or last name before you place them in your shopping cart. Once you have completed your shopping, the checkout process then allows you to fill in the name and address information for each recipient. As a free service to our customers, we can put a greeting on the packing slip of your order. This is the only way the recipient of the package will know who the gift is from. The packing slip with personalized message is placed inside the box and will be one of the first things the recipient sees when they open their wonderful gift package.
  • What methods of payment can I use?
    • We welcome MasterCard, Visa and Discover.
  • How will I know my order was received?
    • A short time after you submit your order, you will receive an e-mail with a receipt and confirmation number.

      A second email will be sent the moment your product is shipped and provides you with your package tracking number.
  • Shipping Information
    • We take special care to ensure that your order arrives in excellent condition. Every Cloverdale order is packed in a secure insulated cooler with frozen gel packs to keep foods at the proper temperature. The cooler is then placed in a durable corrugated box for an additional layer of protection to guarantee the quality of your order throughout the shipping process.

      Shipping rates vary depending on your shipping destination.


      Standard Shipping - Your package will arrive the same week we receive your order if received before 12 p.m. (Central Standard Time) on Tuesday.

      *Orders ship Mondays and Tuesdays, product availability permitting. If you would like your order by a specific date, please indicate in order.

      Expedited Delivery - Your package will arrive in 2 business days.

      * Orders ship Mondays and Tuesdays, product availability permitting. If you would like your order by a specific date, please indicate in order.

      Express Delivery - Your package will arrive the next business day.
      Next Day Delivery is available Monday through Thursday for delivery Tuesday through Friday.

      * Orders ship Mondays and Tuesdays, product availability permitting. If you would like your order by a specific date, please indicate in order.


      To guarantee delivery, we must have proper and complete addresses. Sorry, we cannot deliver to P.O. Boxes or A.P.O. and F.P.O. addresses or countries outside the United States.
  • How are my products shipped?
    • We take special care to ensure that your order arrives in excellent condition. Every Cloverdale order is packed in a secure insulated cooler filled with frozen gel packs to keep foods at the proper temperature. The cooler is then placed in a durable corrugated box for an additional layer of protection, to guarantee the quality of your order throughout the shipping process.

      Please don't be concerned if all of your ordered items do not arrive in a single container. Due to packing specifications, parts of multiple-item orders are sometimes shipped separately. As a result, products ordered at the same time may be shipped individually.

      Cloverdale Country Store uses UPS for shipping your order.

  • What if Iím not satisfied with my product?
    • You can buy from Cloverdale with absolute confidence. We guarantee you'll be completely satisfied with everything you purchase. For over 90 years, Cloverdale has stood behind our guarantee that you must be completely satisfied or we will make it right. We are proud of the quality of our products and our customers' satisfaction. If you're not fully satisfied, we'll gladly exchange the product or refund your payment, whichever you prefer. Please contact us within 10 days of receiving your shipment.

      Important. We regret that we cannot extend our satisfaction guarantee to orders for which we have been given an incorrect delivery address.

      Please note: We reserve the right to substitute products based on availability. Your order will be filled exactly as ordered whenever possible. However, in the event of a shortage of a certain item, we reserve the right to substitute. In such cases, we guarantee an equal or greater value of product.
  • Security/Privacy Statement
    • At Cloverdale, we respect our customers and understand that you are concerned about privacy and the use of your personal information. We consider the information you choose to share with us personal and confidential, and we are committed to protecting your privacy. Your credit card information is secure ó it is not stored online and will not be shared with another company. Information collected from our website is anonymous. Your account information is contained in private files and we will not sell or release your name, address, email, or any other personal information to any other parties. This site uses a secure server (SSL) to encrypt all of your personal information. We use strong security measures to prevent the loss, misuse and alteration of your information once it is in our records. You can shop with absolute confidence at Cloverdale Country Store.